We're here to help. We strive to help you. And we need your help in order to be able to provide the best and fastest technical support.

So, before you submit a ticket, please, we kindly ask you to do the following:

  1. Please understand that issues found in older versions might already have been addressed in the most recent one, therefore (where applicable) kindly make sure to upgrade to the latest version and test it before reporting an issue or submitting a ticket
  2. Be specific: describe the problem in detail, provide screenshots, attach log files, give us as much information as you can, the more we have to work on the quicker we can help you

Thank you!